Customer Satisfaction Survey
HELPING US TO BETTER SERVE YOU

Please take a few moments to answer some questions about your experience with West View-Cunningham Co. Inc. This survey will help us to better understand your needs and adapt to your requirements as needed. We want your business and we are here to listen to your opinions so we can fulfill any and all of your business requirements.

We are focused on becoming your primary supplier for all of your equipment and repairs. Give us a few moments to let us know how we are doing and if we can improve our services and be better integrated into your business model and help your everyday activities flow in a more productive manner.

Section 01 - GENERAL QUESTIONS

Questions Excellent Very Good Good Poor Very Poor
1) How would you rate West View-Cunningham's (WVCC's) overall quality of service?
2) Regarding communications with WVCC in regard to new equipment supplied to your company, please rate our sales team.
3) Product knowledge and ability to demonstrate that in a professional manner?

Section 02 - RATE OUR SALES TEAM

1) Regarding the inside sales team / customer service:

-- AREAS -- Always Usually Not Really
a) Were they prompt?
b) Did they provide helpful answers and solutions?
c) Are they courteous?
d) Application Engineering support?


2) Regarding communications with West View-Cunningham in relation to sales of new equipment with your company...please rate our sales team in the following areas.

-- AREAS -- Excellent Good Poor
a) Communication
b) Products
c) Pricing
d) Availibility
e) Expertise
f) Reliability


3) Please rate the following regarding importance to your firm:

-- AREAS -- Very Important Important Not Important
a) The WVCC outside technnical sales rep that calls on your company?
b) Availability of personnel and support when called in?
c) After hours availability and support (sales)?
d) WVCC website?


4) We value our outside sales team, did they do the job for you?
Yes
No

Please enter additional comments if you would like:

Section 03 - HOW IS OUR SERVICE DEPT. DOING?

Questions Excellent Very Good Good Poor Very Poor
1) In terms of repair, how would you rate West View-Cunningham Co. Inc's quality of service?
2) With regard to repairs made to your equipment, how would you rate West View-Cunningham Co. Inc. compared to the competition?
3) Regarding communications with West View-Cunningham's shop personnel, please rate our service

4) In terms of repair turn around time, how would you rate West View-Cunningham's service team?
Blink and it's here!
Lightning Fast
Had to inquire
Sent Search and Rescue

5) With regard to repairs made to your equipment, how would you rate West View-Cunningham Co. Inc.?
Done right the first time
Every so often had to send one back
Had to send back for corrections

6) Did you receive a repair estimate or quotation in a timely manner?
Yes
No

7) After hours availibility and support (service)?
Very Impressed
Impressed
Not Impressed

Section 04 - SHIPPING & PACKAGING RELATED QUESTIONS

1) We take pride in prompt deliveries. Please let us know how we do for you?
Always on time
Usually on time
Occasionally on time
Never on time

2) How was the packaging upon arrival of shipments?
Superb Protection and intact
Good Enough
Poor, Damaged, inadequate

Section 05 - YOUR CONTACT INFORMATION

PLEASE ENTER YOUR CONTACT INFORMATION
( We respect your privacy! -- This information will only be used for this survey study. )
Name:
Company:
Address 1:
Address 2:
City:
State:
Zip:
Primary Phone:( Examples: 1-800-123-4567 or 111-222-3333 )
Cell Phone:( Examples: 1-800-123-4567 or 111-222-3333 )
Fax:( Examples: 1-800-123-4567 or 111-222-3333 )
Email:( Examples: jrsmith@company.com )
WVCC Inc. would like to thank you so much for helping our team to better serve your needs.
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#2 Four Coins Dr.    Canonsburg, PA 15317
Ph: (724)746-0900    800-746-5356
Fax: (724)746-4103

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